Refund policy

BELARI

RETURN POLICY PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.

Can I return my order? Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 14 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts and components, and the packaging has arrived exactly as the product did.

2. Normal handling of the product is evident; breakage due to careless handling is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before

the return process begins.

4. The product was found to be defective immediately after receipt.

5. We have the right to charge the customer for shipping costs.

6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of ours.

How can I return my order? If your order meets the above conditions, you must follow these steps to start the return process.

-Send an email to: belaricollection@gmail.com. Make sure the email contains the following:

-Order number

-Reason for the return request

-Photo of the product in case of breakage

-Customer's first and last name

-Customer's address

We will then speak with you and give you the return address. Never send the return to the sender's address; we will send you the correct address after you request it from us.

You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of cancellation

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier received or accepted the last goods.

Since we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, which is why a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform BELARI by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods.

The costs of returning the goods will be borne by the buyer.

Record for shipments in transit

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you may inform us of your cancellation in advance.

To ensure the fastest possible return for you, we ask that you send us a shipping confirmation.

Consequences of withdrawal. If you withdraw from this contract, we must refund all payments we have received from you, except for delivery costs (except for the additional costs arising from your having chosen a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

1.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE

RETURN POLICY:

The consumer customer has 14 calendar days from receipt of the product to exercise their right of withdrawal, without needing to justify their decision. The direct costs arising from the return of the product will be borne by the customer. The product must be returned in proper condition, with no use beyond what is necessary to establish its nature, characteristics, or functioning. The company may withhold the refund until it receives the product or until the customer provides valid proof of its return. In the event of depreciation due to improper use, damage, excessive handling, or missing accessories, labels, documentation, or original elements, the corresponding loss of value may be deducted from the refund.

 

EXCEPTIONS:

The right of withdrawal shall not apply in those cases legally excluded, including, among others: goods made to the customer's specifications or clearly personalized; goods that may deteriorate or expire quickly; sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery; goods which, after delivery and by their nature, are inseparably mixed with other items; sealed audio or video recordings, sealed software, or digital products that have been unsealed after delivery; digital content not supplied on a tangible medium when performance has begun with the customer's express prior consent and acknowledgment that they thereby lose the right of withdrawal; services fully performed with the customer's prior express consent and acknowledgment that they will lose their right once the service has been fully performed; as well as the other cases provided for under applicable regulations.